Guidance Communications: Writing and Information Design

Do buyers complain that your products are too hard to understand? Is employee performance hampered by confusion and misunderstandings? Is information buried in manuals or knowledge bases people don't use?

We have over 20 years experience creating usable instructions and reference information for business. We streamline design and development to deliver projects fast and at minimal cost.


  • Job aids and instruction sheets
  • User guides
  • System documentation
  • Reference manuals
  • Requirements and specifications
  • Policies and procedures
  • Knowledge bases
  • FAQs

Performance Support and User Assistance

  • Help systems
  • Embedded assistance
  • Wizards and Guides

Check out samples on our Portfolio page.

Job Aid Example

Example Process Flow